BOUNCING BACK

from lockdown

PRE-BOOKED APPOINTMENTS

We have now contacted all clients that had a pre-booked appointment during lockdown.

We have left messages, sent texts or emailed those that were not able to answer their phones

when we called -

If you are one of those, please contact us when you are ready to visit us again.

NEW APPOINTMENTS

Online booking is now available - please use tab above.

Or if you prefer, please call us. Our opening hours have changed to provide more flexibility for appointments, however, our telephone lines will be open at these times only.

09:00 - 18:00 Monday - Friday

09:00 - 16:00 Saturday

For enquiries outside of these hours, please either leave a voicemail, or use our contact us form and

a member of our team will call you back during the next working day.

MASKS

Our stylists are wearing visors as government guidelines have suggested.

We have done everything in our power to ensure a safe environment for you and the team and therefore have decided to make it our policy that each client wears a mask on entering, and for the duration that a stylist is within close contact.

We would appreciate your cooperation at this time.

COLOUR CLIENTS

If you are from our loyal customer base - 

We ask that you let us know if you have used a box dye during lockdown.

You will need a new patch test.

If you are potentially new clients -

We will need you to come in prior to booking a colour service, for a paid cutting service,

especially if your hair would need corrective work so that we can safely recommend and quote for the work to be done, and carry out a patch test.

 

SOCIAL DISTANCING/SAFETY

  • Our staff have completed safety awareness certificates in relation to the guidelines needed to provide a safe environment for you and themselves.

  • We would require you to wear a mask throughout the duration of your appointment. We have masks in stock, if you do not have your own, which will be charged at cost price of £1.

  • We will be working on a 1-2-1 basis, therefore please arrive at the salon by yourself. We will not be allowing others to wait in the salon during your appointment.

  • We have a responsibility to all our salon family, if you should show symptoms of Covid-19 within 7 days of your visit to the salon, please call to advise us.

DEPOSITS

  • We may require a 50% non refundable deposit for some services to eliminate 'no shows' and 'late arrivals' - PLEASE ARRIVE ON TIME. 

  • We hope that this won't happen, but in the event that you come down with a covid-19 symptom your deposit will be held on account for you, but we would still require you to contact the salon to advise us of this prior to your appointment time.

CONTACTING US

  • You can call and speak to either of our Front of House Team, Monday - Friday 09:00 - 18:00.

  • Appointments: We ask that you use our preferred method to make your appointments, ONLINE and TELEPHONE. This will help reduce the amount of people in the salon at any one time.

  • Last minute appointments may well be available now that the initial rush has passed, please call for availability.

CONCESSIONS / DISCOUNTED RATES

  • Unfortunately, all concessionary rates and discounts are TEMPORARILY suspended.

  • However, Loyalty Points will still be allocated to current membership clubs, and any points on account will have an extended 2 year expiry date, so that we can thank you again, once we are able to trade at normal capacity.

CHILDREN

  • As above, all concessions are withdrawn temporarily.

  • We have changed our policy on CHILDRENS SERVICES please refer to OUR POLICIES.

  • Due to social distancing within the salon and our responsibility to our team and other clients safety, hair services for children under 16 are not available at this time.

  • We would also remind you that no children will be allowed to accompany you in the salon during your appointment.

THANK YOU

 "On a personal note, the changes that I have been forced to implement during these unprecedented times have been difficult. I have a responsibility to my awesome team and to you, our loyal clients, to keep the business and everyone safe. You have my heartfelt thanks for your understanding and cooperation."

Yours Truly,

Denise x

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