BOUNCING BACK from lockdown

PRE-BOOKED APPOINTMENTS

As soon as we have been given the go ahead from the Government, we will be in touch with all clients that had a pre-booked appointment.

NEW APPOINTMENTS

Online booking has been temporarily disabled, so that we can plan and organise the safest and most efficient allocation of appointments. For appointment requests please use the online form with your full name, contact phone number, requested stylist and requested service. We will call you to arrange an appointment, but not before we have a definite date from the powers that be!

BOUNCE BACK SERVICES

Following on from National Hairdressing and Beauty Guidelines, it will be unsafe to offer any of our usual and preferred STYLE DRY appointments until further notice.

This will mean that any cutting service will be finished with a suitable finishing product which compliments a natural air dry finish.

All colour services will be completed with a cutting service.

Please refer to our BOUNCE BACK SERVICE MENU.

 

SOCIAL DISTANCING/SAFETY

  • Our staff have completed safety awareness certificates in relation to the guidelines needed to provide a safe environment for you and themselves.

  • We would require you to wear a mask throughout the duration of your appointment. We have masks in stock, if you do not have your own, which will be charged at cost price of £1.

  • We will be working on a 1-2-1 basis, therefore please arrive at the salon by yourself. We will not be allowing others to wait in the salon during your appointment.

  • We have a responsibility to all our salon family, if you should show symptoms of Covid-19 within 7 days of your visit to the salon, please call to advise us.

  • We will not be able to receive clients at the salon without an appointment, please refer the CONTACT US section.

DEPOSITS

  • We will be requiring a 50% non refundable deposit to eliminate 'no shows' and 'late arrivals' - PLEASE ARRIVE ON TIME. 

  • We hope that this won't happen, but in the event that you come down with a covid-19 symptom your deposit will be held on account for you, but we would still require you to contact the salon to advise us of this prior to your appointment time.

CONTACTING US

  • You can call and speak to either of our Front of House Team, Monday - Friday 09:00 - 18:00.

  • Please be patient whilst we try to accommodate you as soon as is humanly possible.

  • Appointments WILL ONLY BE MADE VIA THE TELEPHONE until we have been able to reach normal trading levels.

CONCESSIONS / DISCOUNTED RATES

  • Unfortunately, all concessionary rates and discounts are TEMPORARILY suspended.

  • However, Loyalty Points will still be allocated to current membership clubs, and any points on account will have an extended 2 year expiry date, so that we can thank you again, once we are able to trade at normal capacity.

CHILDREN

  • As above, all concessions are withdrawn temporarily.

  • We have changed our policy on CHILDRENS SERVICES please refer to OUR POLICIES.

  • Due to social distancing within the salon and our responsibility to our team and other clients safety, children under 16 will not be able to have a hair cut.

  • We would also remind you that no children will be allowed to accompany you in the salon during your appointment.

THANK YOU

 "On a personal note, the changes that I have been forced to implement during these unprecedented times have been difficult. I have a responsibility to my awesome team and to you, our loyal clients, to keep the business and everyone safe. You have my heartfelt thanks for your understanding and cooperation."

Yours Truly,

Denise x

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