Our Salon Policies

Online bookings

Thank you you for choosing us for your online bookings! Please note that all appointments are fully chargeable for time and services reserved with your stylist. A deposit will be necessary to finalize your online booking, and for colour appointments, a finishing service is required to ensure you are satisfied with the final result. Remember, any changes to your booking must made at least 48 hours in advance, please review our cancellation policy for details.

Cancellations/
No Shows/

We kindly request that you cancel any booked appointments at least 48 hours in advance if you need to make changes. No-shows and last-minute cancellations significantly impact our stylists and our business, which may result in charges or forfeiture of your booking fee or deposit. To maintain a smooth operation, we have implemented this policy to minimize late cancellations and no-sh. Thank you for your understanding!

Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure a smooth experience for everyone. Lateness affects not only your stylist but also the clients who have appointments after yours. While we strive to stay on schedule, we will make every effort to contact you if your stylist is running more than 15 minutes behind. Thank you for your understanding!

Our Service Guarantee

At Eden Lounge Salon, your satisfaction is our top priority and believe consultations are paramount to fully understand what you want. If you are not completely satisfied with your hair, please inform us during your appointment or within 48 hours afterward. We are happy to make any necessary alterations at no extra cost within one week of your initial service with the same stylist. For color corrections or significant changes, further appointments may be needed based on your hair's condition, and we will thoroughly discuss this during your consultation before your first service.

Children

At Eden Lounge, we prioritize the relaxation of our clients and the safety of your children. Therefore, we will no longer offer services to children under 10 years old unless they are existing customers. Pre-booked appointments for children aged 10 to 16 will be available from Tuesday to Friday, 9 AM to 4 PM, subject to availability. Please note that, due to insurance regulations, we cannot provide chemical treatments for anyone under the age of 16.

Privicy Policy

We take privacy seriously and at any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 3 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

HAIR & BEAUTY RELATED SERVICES
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair stylist and hair colour formula codes.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

APPOINTMENT CONFIRMATIONS & REMINDERS
We may contact you via phone, email or SMS to confirm appointments made and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt out at any time.

APPOINTMENT RATINGS & REVIEWS
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider you’re having received services as consent to undertake this activity but, if you want, you may opt out at any time.

LOYALTY
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

MARKETING
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 6 months) and other special days like Valentine’s day and Christmas. You may opt out of receiving marketing material at any time.

DATA PROCESSORS & DATA LOCATIONS
We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in numerous locations outside our business premise. For a list of data processors and data storage locations please visit: www.shortcuts.com.au/datastoragestatement.

CONTACT & COMPLAINTS

You may contact us to:
Discuss our privacy policy.
Request information we have stored about you.
Request we remove all identifying information about you.
Make a complaint.